How to use this feature
There are two settings that control how the system manages dates and time formatting. You'll find them on the left hand side of the 'advanced' tab.
The 'language' setting allows you to specify the language and country for formatting all the dates and times. This also controls the language we use for some of the text that your users see when making bookings that you don't get to directly control (e.g. the text on the 'confirm' and 'cancel' buttons.)
If you know for sure all your users are in the same part of the world, this should be a simple choice. But if you are taking bookings from people in other cultures, you may want to consider the top choice in the list: "auto-detect for each user". This means we detect the browser settings of each booker to show the dates and times in the format they would expect. This can help a lot when you realise that 1/2/17 is January 2 for Americans, but February 1 for people in the UK. This setting also controls whether the booker sees your available times in AM/PM or the 24 hour ("military") clock.
To see how the auto-detect feature makes your booking look in different parts of the world, just change the choice in your Language setting temporarily and click 'save'. Hindi (India) is our favourite:
But you might also be interested to compare the different versions of Japanese and Thai, which show our support for entirely different calendaring systems (you will see how you might be stuck in 2016, but the people making bookings with you could easily be already working in 2559!) Again, the system takes care of all the details.
Don't forget: you'll want to reset your choice back to 'auto-detect' after previewing how it will look for other parts of the world.
Time zone settings
Each of your profiles will have a timezone setting on the Advanced tab, which is set by the calendar it is linked to. If this doesn't look correct, you can change it in the settings of your calendar.
To ensure your bookers know the timezone you are in, you can check the box next to 'show timezone' to display it above or below the grid of available times.
If you are sure everyone booking you is in your timezone, this is all you need to do. But if you are taking bookings from people who will be in the different timezone at the time of the appointment (a conference call for example) - you can check the box next to 'allow YCBM to detect booker's timezone'.
Checking that last box has two effects:
- When your users visit your booking page, the system will automatically detect the right zone for them and adjust all your times accordingly. This will be correct 99% of the time. Users should see the correct zone quoted and feel confident simply clicking the start time they wish to get their booking.
- But we also show the detected zone in two dropdown lists. If they see the system has detected them incorrectly for some reason, they can just make a simple change and click to rebuild the grid of times.
The important thing to remember is that, if you allow YCBM to detect the timezone for each user (just by checking the box) the system takes care of everything.
On screen - and in all their emails and texts - the user will only see the start and end time correctly adjusted for their location. When you get your alert from us, the times are quoted as they will be for you (though we also show you what this means for them.)
Time zone settings in iCloud and Apple
If you are on our paid plan with multiple profiles, remember that each of your profiles needs to be tied to a particular time zone. This allows us to know what your start and end times actually mean. This will match the time zone you have set on the underlying calendar.
Apple and Google handle timezones very differently so check individual settings carefully. For example, besides your main time zone setting on Google, you can set a different zone for each of your calendars.
In iCloud, you need to enable 'Turn on Timezone Support' in both the iCal Apps, and in your iCloud.com account under your system preferences.